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SHIPPING, RETURNS, REFUNDS

RETURN POLICIES

  •  WE DO NOT ACCEPT RETURNS OR EXCHANGES ON OUR PRODUCTS DUE TO THE NATURE OF THE PRODUCTS THAT OUR COMPANY OFFERS

 

 REFUND POLICIES

  • WE DO NOT OFFER REFUNDS ON PRODUCTS UNLESS A REFUND IS REQUESTED BEFORE YOUR ORDER HAS BEEN PACKAGED AND SHIPPED OUT, OR UNLESS THERE IS A PROVEN ERROR ON OUR COMPANY'S END. IF YOU HAVE CLAIMS THAT WILD ROSE NATURAL BATH AND BODY PRODUCTS MADE AN ERROR WITH YOUR ORDER, IT IS YOUR RESPONSIBILITY TO CONTACT US WITHIN 3 DAYS WITH PROOF OF ERROR (I.E WRONG ITEMS OR MISSING ITEMS) THERE IS A LINK TO OUR SOCIAL MEDIA SITES IN THE FOOTER OF EACH PAGE.

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SHIPPING POLICIES

  •  IF YOUR ORDER CONTAINS BATH BOMBS, PLEASE ALLOW 5 TO 7 BUSINESS DAYS FOR PROCESSING BEFORE YOUR ORDER IS SHIPPED. OUR PRODUCTS ARE HANDMADE AND BATH BOMBS TAKE DAYS TO FULLY DRY BEFORE THEY ARE ABLE TO BE SHIPPED.

  • FOR ALL OTHER ORDERS NOT CONTAINING BATH BOMBS, PLEASE ALLOW UP TO 3 BUSINESS DAYS FOR PROCESSING TIME.

  • BUSINESS DAYS ARE DAYS BETWEEN AND INCLUDING MONDAYS-FRIDAYS.

  • PROCESSING TIME DOES NOT INCLUDE  SHIPPING TIME, ONCE PACKAGE(S) ARE SHIPPED, ARRIVAL TIME IS DEPENDENT ON THE MAIL CARRIER AND YOUR SHIPMENT CHOICE.

  • WE ARE CURRENTLY OFFERING USPS SERVICES. 

  • SHIPPING RATES ARE CALCULATED AT CHECKOUT

  •  WILD ROSE NATURAL BATH AND BODY PRODUCTS IS NOT RESPONSIBLE FOR PACKAGES LOST OR DAMAGED DURING SHIPPING.

  • A FRAGILE LABEL WILL BE PLACED ON YOUR PACKAGE(S) TO INFORM MAIL CARRIER TO HANDLE WITH CARE.

  • DUE TO COVID 19, PACKAGE ARRIVAL TIMES MAY VARY OR EVEN BE DELAYED BASED ON THE MAIL CARRIER.

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IMPORTANT!!!

CLAIMS OF UNAUTHORIZED CREDIT CARD USE/FRAUD ON OUR SITE

IT IS IMPORTANT TO UNDERSTAND THAT IF YOU MAKE A CLAIM THAT THERE WAS AN UNAUTHORIZED CHARGE TO YOUR CREDIT/DEBIT CARD, FROM OUR WEBSITE, YOU MUST DISCUSS THIS DISCREPENCY WITH YOUR BANK. IN ORDER FOR A TRANSACTION TO GO THROUGH ON OUR WEBSITE THE PERSON(S) MAKING THE TRANSACTION WILL HAVE TO KNOW PERSONAL INFORMATION SUCH AS: NAME, CARD INFORMATION, AND BILLING ADDRESS. WE [WILD ROSE NATURAL BATH AND BODY PRODUCTS] DO NOT HAVE ACCESS TO SEE WHO IS MAKING A TRANSACTION. ALL ARE WELCOMED TO PURCHASE OUR PRODUCTS.  THE ONLY INFORMATION THAT WE OBTAIN AND STORE IS THE INFORMATION GIVEN AT CHECKOUT BY THE PERSON(S) MAKING THE PURCHASE. IF A PURCHASE IS MADE AND THE TRANSACTION PROCESSES, IT IS OUR OBLIGATION TO PROVIDE A PRODUCT(S). HOWEVER, WE CAN NOT BE HELD ACCOUNTABLE FOR FRAUDULENT CREDIT/DEBIT CARD USE. A REFUND COULD BE A POSSIBILITY ONLY IF CONDITIONS UNDER OUR "REFUND POLICIES" ABOVE ARE MET. HOWEVER, IF PRODUCTS HAVE BEEN SHIPPED, THEN WE ARE NOT RESPONSIBLE AND NO REFUND WILL BE GIVEN.

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